Service Terms and Conditions

1. Acceptance of Terms

By accessing or using the services of SynteX-it ("we", "us", "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to any part of these Terms, you may not use our services.

2. Services Description

SynteX-it provides digital growth services including web development, UI/UX design, digital marketing, business automation, and related consulting. The specific scope, timeline, and deliverables for each engagement are defined in a separate project agreement or statement of work.

3. Client Responsibilities

You agree to provide accurate and complete information required for us to perform our services. You are responsible for securing necessary permissions for any content, data, or materials you provide. You must designate a primary point of contact for timely communication and approvals.

4. Fees and Payment

Fees are specified in your project agreement. Invoices are payable within the agreed terms (typically net 15 or net 30). Late payments may incur interest at 1.5% per month. We reserve the right to pause work on overdue accounts. All fees are exclusive of applicable taxes.

5. Intellectual Property

Upon full payment, all custom work product created specifically for your project (deliverables) becomes your property. We retain ownership of our pre-existing tools, frameworks, libraries, and methodologies. You grant us a license to use your brand assets solely for project execution.

6. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. This obligation survives the termination of the project agreement for a period of two (2) years.

7. Limitation of Liability

To the maximum extent permitted by law, SynteX-it shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim arising from our services shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

8. Termination

Either party may terminate the engagement with written notice. Upon termination, you will pay for all work completed and expenses incurred up to the termination date. Sections 5, 6, and 7 survive termination.

9. Governing Law

These Terms shall be governed by the laws of Bangladesh. Any disputes arising from these Terms shall be resolved through binding arbitration in Dhaka, Bangladesh, in English.

10. General Provisions

These Terms constitute the entire agreement between the parties regarding the subject matter. No waiver or modification is effective unless in writing and signed by both parties. If any provision is found unenforceable, the remaining provisions continue in full force.

11. Contact Information

If you have questions about these Terms, please contact us:

Effective Date: November 2, 2026